Shipping & Delivery

UK & International Shipping

  • I ship everything from London, United Kingdom.
  • Shipping prices will vary depending on weight and size of parcels and are dispatched 1st class or tracked as selected at checkout. 
  • I endeavour to get to the post office 3-4 times a week, but please allow 2-3 days for order fulfilment as there is only one of me and I have another job too!
  • You will usually receive your order within 5-7 business days within UK from date of posting. Please be mindful of any strikes or other outlying events. These are beyond my control so please be patient.
  • Please ensure you have the correct delivery address at checkout. Any costs to repost items due to an incorrect address are the responsibility of the customer.
  • Any duties, import charges or customs fees are the responsibility of the customer. Customs policies vary from location to location, please check with your local customs office to determine these fees prior to purchasing.
  • Gathering Thread will not be liable for any postage delays or lost/missing parcels caused by their shipping providers, nor can we replace missing items. Please keep this in mind when 

My order hasn't arrived, what do I do?

In the UK, if you haven't received your item within 14 business days, please contact us on hello@gathering-thread.com. 

For the rest of the world, please contact us after 20 business days.


Please note that if you do not order with tracking, we cannot be held responsible for any lost items, nor replace them free of charge. However, do send us an email at hello@gathering-thread.com if you believe your order is lost, and we can make the necessary claim with Royal Mail.

Damaged Items

If an order arrives damaged, please contact hello@gathering-thread.com as soon as possible with a clear photo of the damage to your item so we can deal with this for you. If an item is damaged, you must contact us within 7 days of delivery.